FAQs
Frequantly asked questions & answers:
What happens in an appointment? A refreshing drink & a personalised consultation about your wedding & dream dress. 1.5 hours of 1-1 attention from our expert stylists who will start you trying your 5 pre-chosen dresses. Constant support throughout to help guide you through more of our gorgeous gowns. We promise to listen closely to your vision and needs and be honest with you throughout. We have lots of stunning veils and accessories to also help you envision your whole bridal look.
Tip: As our designs are mainly exclusive, rare, & a little more contemporary; our brides find it’s much more beneficial to their appointment here, if they have some experience in which styles are working & a better idea of what they love, so making us your 2nd or 3rd appointment is best!
Are all the dresses you stock on your website? Yes, our website is kept updated, so you know what is available in the boutique. You will be spoilt for choice with our stunning selection of hand picked, rare, luxury designer gowns.
What sizes are the dresses to try on? Samples range from an 8-14. Most are a size 10 or 12.
What’s the price range of your dresses? £1300 - £4800.
How many people can I bring? You may bring 3 adult guests with you. Children under 13 are not permitted into the boutique at any time. In our experience brides have a much better , more productive and enjoyable appointment when they are able to have that 90 minutes of uninterrupted bliss to enable her to relax and concentrate solely on herself & her dream dress.
Do I need to wear/ bring anything? Wear nude underwear or shapewear. . We advise you do your hair & makeup how you may on your big day. Please do not wear fake tan.
How long do dresses take to arrive? Production times vary up to 7 months. 6 months is the normal time dresses take to be hand made. You’ll need another 2 months minimum for alterations. It’s best to say “Yes to a dress” with a minimum of 9-12 months before your wedding. (If you do not have the required timeframe some dresses can be made quicker, this is called a rush order, please note this may not be available for all styles).
I said YES! How do I pay for my dress? A 50% deposit is required at your appointment once your measurements are taken. We offer a payment plan for the remaining balance. (Amex & cash is not accepted). Please bear this in mind ready for your appointment and bring a physical payment card with you. You will also recieve a “said yes” gift and a free prosecco voucher for you & your 3 VIPs at the Guinea Pub next door, to celebrate after your appointment!
How do alterations work? Every bride will need alterations to ensure the perfect fit, this is completely normal wedding dress procedure! We have 2 wonderful seamstresses on hand, (or you can use your own if you prefer). Alterations start 2-3 months before your wedding. Alterations are bride/dress dependent and are therefore not included in the price of a dress and are priced by the seamstress.
Do you have ‘Off The Peg’ / Sample Sale dresses? A limited selection of gowns are available discounted, off the peg ready to take home and are featured on our sale page .Each dresses size & price is listed. There’s only 1 of each dress. These start at £500 ,are paid in full & taken home with you. We provide a complementary hanger & dress bag. Alterations are always required to ensure the perfect fit, this is priced separately by the seamstress. Dresses can be altered down by 2 - 3 sizes.
Is there parking available? There are 3 Multi story car parks within a 5 minute walk to the boutique. Tunbridge Wells Station is a 10 minute walk away, there is also a taxi rank directly outside the station.
Do you charge for appointments? Private boutiques, with exclusive designer gowns & lots of appointment requests ask for a small amount to secure your appointment, this is fully redeemable against a dress purchase during your appointment. This helps to avoid no-shows and wasted appointment slots. Monday - Friday £20. Saturday £25. Thursday VIP evening £35. Revisit £15. Sale £12. Book via our appointments page or call us!
Do you sell accessories?
Book a free ‘accessories appointment”. We stock many veils, tiaras, jewellery, overskirts & capes. You don’t need to have bought your dress with us to try on our accessories!
What is a Trunk Show? Dresses stocked for a limited time only. They’re either a preview of a new collection, or dresses we do not usually stock. (It’s not a show you watch) ,Trunk shows work the same as normal appointments, but you get lots of extra dresses to try. If you find a dress you love at a trunk show, a new one is made for you. Trunk show dresses are not available to buy off the rack. There’s usually a 10% discount. Important: When attending a TrunkShow bear in mind if you fall in love with a dress, but are not yet “ready” to buy, you’ll not get a chance to try it on again. The dresses are returned to the designer, or go to another show in another country. Because of this, please only attend when you’re in a position where you feel ready to purchase a dress.
For any other questions not answered here please contact us 01892 458711
we look forward to hearing from you